True omni channel in one solution
Go Bike Service enables you to start your european omni channel strategy immediately. You focus on products, sales and branding/marketing. We do the final mile delivery, service, demo, and warranty work on your bikes, in short we ensure total customer satisfaction after the customer clicks ‘buy’.
Your Own Go BikeService brandpartner Portal
Your own brandpartner portal enables your employees to see if there are any stationary or mobile service points available and make an immediate booking for service for the customer. Make a problem for the customer a moment where you exceed expectations by using Go Bike Service as a partner.
Direct service solutions for your customer
By making us your service partner you can communicate to your customers that after sales and delivery is assured. A bike is not a one time purchase, it is a multi-year experience. Increased complexity of bicycles (integration, e-motors etc.) make service an important part of the product and a possible conversion killer when no clear solution is offered.
By providing a total mobile and stationary service solution we provide a service experience like no other. Working with us means that you have a competitive advantage over those who do not work with us: We only work with those brands which believe and live the same quality and customer focus as us.
A strong brand
Working with us means that your customers get the same consistent experience everywhere. Our brand and messaging starts with the logo, website and is then consistently pushed through in the van designs and the way in which our mechanics work and act. A brand is not just a logo, it is what we are.
Processes and Quality control
We use advanced and automated processes for measuring quality at our franchisees. We are open about our performance and you can see, at all times, how your customers rate us.
Understand your customers better
We provide you insights in your customer after-sales activities and can provide you early warnings on returning quality issues or customer demands. Where do your customers ride, what other sports do they do? We have the information to help you provide your customers with better service.
Bikes delivered over GBS service points are 100% security checked by a certified mechanic and are delivered fully built. The customer will receive a basic bike fit at delivery and our mechanic will ensure that the customer is ‘ready to ride’. By using our services you get access to a new customer group.
Increase your conversion
Provide your customers the option of home delivery and provide a full service and warranty solution and take a barrier to buy away. Give your customer another reason to buy your brand and provide your customer support team with answers and solutions to service and warranty questions
Focus on your core competencies
While we focus on our core competencies we free up your team to work on product, marketing and sales. When we all do what we do best, we will create a better total customer experience
Our API provides brand partners the possibility to automate GBS services at checkout. The simple implementation process over our standardized API keeps workload for our partners at a minimum and the customer experience at a maximum
Become a brand partner
Omni Channel is the next step in the bike industry. This is where direct sales players and traditional retailer brands will meet and this is what the customer demands. Go Bike Service is the ultimate partner for a fast track towards your Omni Channel solution.